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8 Nov 2019 Care

“Kirkwood have helped me and my son more than they will ever know”

Tracy Butters spent her final days being cared for on Kirkwood’s In-Patient Unit back in September 2018. Since then, Kirkwood has continued to support her family. Her husband, Allan, tells us about the care and support they’ve received throughout this time:

“Tracy and I were together 30 years and married for 20. It’s been 30 years, but the time has gone so fast. I always knew exactly how she felt, I only had to look at her. We spent all our time together, even working together. And we enjoyed it. We needed each other every day.

 “From the moment we were told her cancer was terminal, Tracy remained calm and wanted to spend every moment she could gathering memories of our family for our son, Ethan.

Tracy, Ethan and Allan on holiday together

 

“From the moment Tracy arrived at Kirkwood she told me she was happy, I couldn’t have asked for anything more. Tracy spent her last days there, she told me she loved me and then went to sleep. We wouldn’t have got that if it wasn’t for Kirkwood.

 “I don’t have one bad memory of Tracy being at Kirkwood. Even though it was the worst time of my life, they made it as bearable as it could be. Everyone deserves the dignity of being treated like that; everyone deserves what Kirkwood did for Tracy and our family. Tracy knew it was a privilege to be at Kirkwood, she was so happy there. She died with peace and happiness and that’s all down to Kirkwood.

“From the moment Tracy arrived at Kirkwood she told me she was happy"

“The care Tracy received was incredible, even down to the way her belongings were passed back to us after she’d died. They were nicely folded and put in beautiful white bags. Even her rings were placed in a little blue drawstring bag. It was amazing, I was so touched.

“They were always there to help, no matter what. They left the window open in her room even when it was cold, because they knew she liked the fresh air on her face. They took her out of pain straight away, I trusted them to care for her when she was asleep, I could leave the room and I knew she’d be safe. It really is a magical place.

“Kirkwood has helped me and my son more than they will ever know. We’ve both accessed counselling, and the support they have given him has enabled him to talk comfortably and openly about his mum, which is exactly what she would’ve wanted. Now, we talk about Tracy all the time. It’s a healthy thing to do and I love to hear him talk about her.

 

“Ethan and I paid a visit to Kirkwood not long after Tracy died and the nurses from the IPU came out to see him. He was so happy they remembered his name and gave him a hug. The nurses are angels, they are so special.

“I would tell everyone to go to Kirkwood if they needed help; everyone deserves that level of care.

“There aren’t any hidden costs when you arrive, you can have anything you want to make your time more comfortable.”

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